Tacoma, WA
Full-time


Stryder USA is a 3PL service provider, specializing in Transportation & Warehousing Solutions for some of the largest food, beverage, and packaging companies in the world.

We are currently accepting resumes for a Customer Service Associate.

Although this position is generally Monday-Friday from 0600 to 1500, candidates must be willing to work overtime occasionally as needed during busy periods, including weekends. Experience working in the warehousing and transportation industry is considered an asset, but we are willing to train candidates with the right passion and professionalism towards the job.

*Competitive pay, to be determined based on candidate’s experience level.*

Essential Duties and Responsibilities:

* Act as first point of contact for interaction with transporters who are delivering or picking up loads
* Timely response to customer scheduling requests and service requirements via phone, e-mail, or in person
* Use SAP, PST, Excel, and Google Docs to process, ship, and receive loads
* Interact, communicate, and coordinate with all team members daily, including warehouse personnel, customers, truck drivers, outside vendors and employees at other Stryder offices in a friendly and professional manner

Other Skills and Abilities:

* Use general office equipment including but not limited to: computers, tablets, printers, scanners, phones, and copy machines
* Regular attendance and punctuality are essential to this position — working remotely/telecommuting is not acceptable
* Ability to plan, organize, and prioritize work to meet deadlines
* Ability to work alone or as part of a team productively with minimal supervision
* Attention-to-detail is a must
* Ability to change focus and job duties in a fast moving, time-restricted environment
* Proficient in English (reading/written/speaking)

*Group medical and dental benefits are available first of the month after 60 days (option to add family)

*Life insurance, STD, and LTD provided at no cost to the employee

TO APPLY: Please submit your resume and include a cover letter/paragraph as to why you would like to work in the logistics industry. Resumes without an explanation will not be considered.

Due to the high volume of applicants, only shortlisted candidates will be contacted

Interviews and Training will take place at our Kent offices and then transition to our Tacoma warehouse.

Thank you for your time!

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