Kent, WA

Stryder USA is an award-winning 3PL provider, specializing in Transportation & Warehousing Services for some of the largest food, beverage, and packaging companies in the world since 1989.

We are currently accepting resumes for a Customer Service Associate at our Kent, WA warehouse.

Although this position is generally Monday to Friday from 08:00 to 16:30, you must be willing to work overtime as needed during busy periods including occasional weekends.

Essential Duties and Responsibilities:

* Provide excellent customer service to incoming callers (customers and carriers) to coordinate inbound and outbound appointments

* Timely and professional response to various customer requests via phone and email.

* Use customers’ warehouse management systems (WMS) and internal WMS to process inbound and outbound loads, as well as use WMS systems for inventory reconciliation.

* Heavy data-entry for shipping and receiving loads into Stryder’s WMS and Excel spreadsheets

* Proficient in MS Outlook in order to manage and organize a high-volume of incoming emails

* Maintain and generate reports as needed for customers and management

* Interact, communicate and coordinate with all team members daily, including warehouse personnel, customers, truck drivers, and employees at other Stryder offices

* General administrative duties as needed: answer phones, greet visitors, filing, keep work areas clean and organized.

Other Skills and Abilities:

* Use general office equipment including but not limited to: computers, tablets, printers, scanners, phones, and copy machines
* Regular attendance and punctuality are essential functions of this position — working remotely/telecommuting is not possible for this role
* Ability to plan, organize, and prioritize work to meet deadlines
* Ability to work alone or as part of a team with minimal supervision
* Must be extremely detail-orientated
* Ability to change focus and job duties in a fast moving, time-restricted environment
* Proficient in English (reading/written/speaking)

* United HealthCare medical and United HealthCare dental benefits are available first of the month following 60 days of employment.

* Life insurance, STD, and LTD benefits are available first of the month follow 60 days of employment. LIfe, STD, and LTD are provided at no cost to the employee.

Experience working in the warehousing or transportation industry is an asset, but we are willing to train candidates with the right passion and professionalism towards the job.

TO APPLY: Please submit your resume and include a brief cover letter/paragraph as to why you would like to work in the logistics industry. Resumes without an explanation will not be considered.

Due to the high volume of applicants, only shortlisted candidates will be contacted for interview.

Interviews will take place in our Kent offices.

Thank you for your time!

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